Privacy Policy Harum77 — Your Privacy is Our Priority

1 Introduction & Scope of Privacy Policy

Harum77 ("Platform", "we", "us") respects the privacy of every individual who uses our services. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use the Harum77 platform at harum77.click.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all registered members, website visitors, and any individual who interacts with our platform in any capacity — including through account registration, deposits, betting, live chat usage, and email communications.

By registering for or using the platform Harum77, you consent to the collection and processing of your personal data as described in this document. If you disagree with any part of this Privacy Policy, please discontinue use of the platform and contact us to close your account.

2 Types of Personal Data We Collect

Harum77 only collects personal data that is strictly necessary to deliver quality services, ensure platform security, and comply with applicable legal requirements. The data we collect can be grouped into the following categories:

We do not collect sensitive data such as medical information, political views, or religious beliefs unless required by law. All data you provide must be accurate, complete, and current. You are responsible for notifying us of any changes to the information you have submitted.

3 How We Collect Your Personal Data

Harum77 collects your personal data through various means as you interact with our platform:

• Account Registration — When you complete the registration form at harum77.click, basic information such as your name, phone number, and email address is collected.
• KYC Verification Process — When you submit identity documents such as your MyKad or other supporting documents for identity verification.
• Financial Transactions — When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks, the relevant transaction information is recorded.
• Gaming Activity — All betting and gaming activity on the platform is automatically recorded for security, account management, and VIP benefit calculation purposes.
• Customer Support Interactions — When you contact our support team via live chat or email, conversation records are retained for reference and quality improvement purposes.
• Cookie Technology — Our platform uses session cookies and analytics cookies to enhance the user experience. You can manage your cookie settings through your web browser.
• Automatic Technical Data — IP address, device type, operating system, and other technical data are automatically collected for security and fraud detection purposes.

4 Purposes of Personal Data Use

Harum77 uses the personal data collected solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Managing and maintaining your account on the Harum77 platform.
• Processing deposits and withdrawals via your chosen Malaysian local payment methods.
• Conducting identity verification (KYC) processes to meet legal compliance requirements.
• Automatically calculating and crediting VIP Rewards programme benefits, cashback, and daily rebates.
• Sends important account-related notices such as transaction confirmations, security alerts, and service updates.
• Detecting and preventing fraudulent activity, money laundering, and other security threats.
• Improving the platform based on usage patterns and member feedback.
• Complying with applicable legal obligations, regulations, and regulatory body requirements.

5 Disclosure of Data to Third Parties

Harum77 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited and legitimate circumstances, we may need to share your information with:

• Payment Service Providers — Payment processors handling transactions via Touch 'n Go, GrabPay, DuitNow, FPX, and other supported e-wallets. Information is shared only to the extent necessary to process the transaction.
• Platform Technology Providers — Technology companies providing platform infrastructure, cloud services, and security systems. All such providers are bound by strict confidentiality agreements.
• Legal Authorities — Law enforcement agencies, courts, or regulatory bodies where required by Malaysian law or a valid court order.
• Security & Fraud Prevention Service Providers — Third-party systems used to detect fraudulent activity and protect the integrity of the platform.

In all of the above cases, only the minimum data necessary for that specific purpose will be shared. harum77 ensures that all third parties receiving your data adhere to data protection standards that are equivalent to or exceed our own.

6 Data Security & Protection Measures

Harum77 takes data security seriously and continually invests in security infrastructure to protect your information. The security measures we have implemented include:

• 256-bit SSL Encryption — All communications between your web browser and Harum77's servers are encrypted using industry-standard 256-bit TLS/SSL technology.
• Hashed Password Storage — Your account password is never stored in plain text. It is secured using a one-way cryptographic hashing algorithm that cannot be reversed.
• Role-Based Access Control — Only harum77 staff with a legitimate business need and explicit authorisation may access member data.
• 24/7 Security Monitoring — Our systems are continuously monitored to detect any unusual activity or unauthorised access attempts.
• Regular Security Audits — Security assessments and penetration testing are conducted periodically by independent parties to identify and address any vulnerabilities.
• Encrypted Data Backup — All data is regularly backed up to secure, encrypted locations to ensure continuity of service.

While Harum77 takes all reasonable precautions, no system can guarantee 100% absolute security. You also play an important role in protecting your account — use a strong password, do not share your login credentials, and contact us immediately if you suspect any suspicious activity.

7 Data Retention & Storage Period

Harum77 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active Account Data — Retained for the full duration your account remains active, plus any additional period required after account closure.
• Financial Transaction Records — Retained for a minimum of 7 years in line with Malaysia's financial and taxation legal requirements.
• KYC Documents — Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support Communication Records — Retained for 2 years for reference and service improvement purposes.
• System & Security Logs — Retained for 1 year for security investigation and audit purposes.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally. Early deletion requests may be submitted to our team, subject to applicable legal requirements.

8 Cookies & Tracking Technologies

The harum77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The types of cookies we use are:

• Essential Cookies — Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting basic functionality.
• Preference Cookies — Saves your preferences such as language and display settings to provide a more personalised experience in future sessions.
• Analytics Cookies — Collects anonymous information about how you use the platform to help us understand usage patterns and make improvements.
• Security Cookies — Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your web browser settings. Please note that disabling certain cookies may affect platform functionality. For more information on managing cookies, refer to the help guide of your web browser.

9 Privacy in the Context of Gaming & Betting

Your gaming and betting activity on Harum77 — whether in live casino, slots, table games, virtual sports, badminton betting, or football — is recorded as part of your account history. This data is used for the following purposes specific to the gaming context:

• Calculation of VIP cashback, daily rebates, and other VIP Rewards programme benefits based on your total turnover.
• Verification of game results and resolution of any disputes related to betting outcomes.
• Monitoring gameplay patterns to identify signs of problem gambling and providing support through our Responsible Gaming programme.
• Compliance with anti-money laundering (AML) reporting requirements in the event of transactions that require attention.
• Detection of bonus abuse and system fraud attempts.

Your gaming activity records are confidential and will not be disclosed to family members, employers, or any third party without a valid court order or your explicit consent. In line with our commitment to Responsible Gaming, you may request a report of your own gaming activity at any time through the account settings section.

10 Your Rights as a Data Subject

As a Harum77 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data that we hold:

• Right to Access — You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
• Right to Rectification — You have the right to request correction of any inaccurate or incomplete data at no charge.
• Right to Withdraw Consent — You may withdraw your consent to certain data processing at any time, although this may affect our ability to provide some services.
• Right to Object — You have the right to object to the processing of your data for specific purposes, including marketing communications from Harum77.
• Right to Erasure — In certain circumstances and subject to legal requirements, you may request the deletion of your personal data.

To exercise any of the rights above, please contact the harum77 support team by email at support@harum77.click or via the platform's live chat. Include your account information and clearly state the right you wish to exercise. We will process your request within the timeframe stipulated by the PDPA.

11 Account Security & Your Responsibilities

While harum77 implements comprehensive security measures, the safety of your account also depends on your own actions. Here are important guidelines to protect the privacy of your harum77 account:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers, and symbols that you do not use on any other platform.
• Never share your password or account login details with anyone — including family members.
• Always log out of your account when using a shared device or public computer.
• Ensure that the device you use to access Harum77 is protected with an up-to-date password or PIN.
• Be cautious of emails or messages claiming to be from harum77 that ask for your password or sensitive information — harum77 will never request your password via email or chat.
• Review your account activity regularly and report to us any transactions or activity you do not recognise.

12 Privacy Policy Amendments & How to Contact Us

Harum77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or legal obligations. Any significant changes will be communicated to members via a notice on the website or by email.

The last updated date and version number are displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Your continued use of the Harum77 platform following any amendments constitutes your acceptance of the updated terms.

If you have any questions or concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer via:

• Email: support@harum77.click
• Live Chat: Available 24/7 on the harum77 platform
• Frequently Asked Questions: Harum77 FAQ Page

Our team will endeavour to respond to all privacy-related enquiries within 3 business days. For urgent matters, please use live chat for immediate assistance.